Shipping Policy

1. Order Processing

• Orders are typically processed within [24 to 48 working hours] of payment confirmation, excluding weekends and public holidays.
• You'll receive a confirmation email once your order is placed, and a dispatch email with tracking details once it ships.

2. Shipping Partner & Delivery

• We ship through a third-party logistics partner. We don't control their day-to-day operations, but we'll always help coordinate if something goes wrong.
• Estimated delivery timelines are shown at checkout and are indicative, not guaranteed, since courier performance, location, and weather can all affect them.
• [We currently ship across serviceable pin codes in India. / We ship to India and select international destinations.]

3. Shipping Charges

• Shipping cost, if any, is shown clearly at checkout before payment.
• [We currently offer free shipping across India.]
• For international orders, the Customer is responsible for any customs duties or import taxes charged by the destination country.

4. Once Your Order Has Shipped

Once an order is handed to our shipping partner, transit-related risk (delay, damage, or loss while in the courier's custody) sits with the courier. We'll still do everything we reasonably can to help resolve a transit issue, coordinating with the courier, and, where our own error caused the issue, making it right at our cost, but we can't guarantee an outcome that depends on the courier's own investigation.

5. Failed Delivery & Return to Origin

If a delivery attempt fails because of an incorrect address, unavailability, or refused delivery, the order may be returned to us (Return to Origin). In that case, original shipping charges aren't refundable, and re-dispatch will require a new shipping charge and a confirmed address.

6. Return Shipping

Who covers return shipping for an exchange is set out in our Easy Exchange Policy: we cover it if the fault is ours, you cover it for a straightforward preference exchange.

7. Force Majeure

We're not liable for shipping delays caused by circumstances genuinely beyond our control, including natural disasters, strikes, or government restrictions.

8. Contact & Grievances

Questions about a shipment can go to contact@clarte.club. For unresolved shipping grievances, our Grievance Officer aims to acknowledge within 48 hours and resolve within 30 days.

9. Governing Law

This Policy is governed by the laws of India and read together with our Terms & Conditions.